Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
FateCandylaneT
QuickBooks Team

Reply to message

I wish you didn't have to go through all these hurdles when seeking updates on the ongoing issue when managing payroll setup in your account, whelling. 

 

I understand the urgency of this matter, and I recognize the time you've taken to let us know the issue you're experiencing.

 

As per checking, our product engineers are working on their progress of finding permanent fixes and are implementing measures to provide efficient resolutions as soon as possible. Thus, the status of this investigation is still in progress.

 

For now, I suggest contacting our Customer Care Team to have your account added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure you'll get back to business. To do this:

 

  1. Go to the Help menu and click QuickBooks Help.
  2. Select Contact Us.
  3. Provide a brief description of your concern, and click Continue.
  4. Log in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and hit Continue.
  6. Choose between Chat with us or Have us call you.

 

Furthermore, you may utilize this reference to learn additional fixes in rectifying this issue: Fix error codes 00000 XXXXX in payroll setup.

 

I'm grateful for your patience and understanding as we work towards a solution. Please feel free to get back on this thread if there's anything else you need assistance with when completing payroll tasks in your account. I'll make sure to get you covered, so you can get back to business seamlessly. Stay safe.

Need to get in touch?

Contact us