Hello there, Mika. This isn't the experience we want you to have. Allow me to address your concerns.

Firstly, you don't need to upgrade your QuickBooks to solve the issues you are facing. Upgrading it won't guarantee a solution to the problem. Moreover, we don't have access to your account information within the Community, so we cannot speed up the process.

Upon checking the investigation number you provided, I found that the issue's status is still in progress. Please be assured that our product engineers are working on finding a fix to resolve the problem. We kindly ask for your patience and understanding while they work on this.

I suggest contacting our support team again, providing them with the investigation number, and telling them to add you to the list of affected users. Please be mindful of their support schedules to avoid further inconvenience.

Also, you can refer to this article to get a closer look at your business' finances: Run payroll reports.

Let me know if you have any other questions about your payroll. I am always here to help. Take care.