Hi Maria - It does not appear the front-line payroll support staff has been alerted to the issue in their start-of-shift briefing / morning stand-up.  Customers are calling in, trying to explain we are experiencing this exact issue and are being told by this forum to call in and "be added to the email list", and being told by support that they have no clue what we are talking about and then start down a multi-hour/multi-day troubleshooting process.  I tried to reference the issue number provided above " Payroll set up Error 2023 Code 05396 40000 (INV-97468)" and was told that didn't mean anything to them.    Worse yet, they are being encourage to purchase more expensive versions of QB to solve the issue they have not even identified???

What can we do to expedite being added to the "email list" ????? 

Is there someone we can DM with our contact info???

Thanks!