Thanks for joining the thread, @phylwith.
We want to ensure that you have a seamless experience using the QuickBooks Online app on your Windows or Mac devices. Since you're still getting the same results after setting the "Sign me out if inactive for XX hours", I'd suggest some troubleshooting steps. Let's start by refreshing the program to prevent any disruptions while using QuickBooks. Here's how:
- Refresh your QBO app by clicking Help.
- Select Reset App Data.
If the issue persists, we may need to uninstall and reinstall the QBO application. Here's a quick guide to do it, or you can visit the link here to reinstall the app directly. Simply scroll down to the Get the QuickBooks Mac or Windows App section, then click the Free Download button.
If the problem continues, I suggest reaching out to our QuickBooks Team so they can conduct a thorough investigation and resolve the issue.
Feel free to post here if you have any further questions about the timeout feature. We're here to help at any time.
