Hello there, @vmsmgr.
Currently, we have an ongoing investigation (INV-96836) about being unable to access the QuickBooks Online account on the QuickBooks Online Desktop app. Rest assured that our engineers are doing their best to fix it as soon as possible.
I understand the importance of accessing your Desktop view with QuickBooks Online (QBO). For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
For future reference, check out this article to guide you on how to change settings and turn on features: Edit company settings.
Your patience on the matter is well appreciated. If you have further concerns, drop a comment below. I'll be here to assist you.
