GOOD LUCK because you're going to need it!! I just wasted well over an hour of my time, with FIVE different reps who just kept passing me onto the next clueless rep. I finally had to demand to speak with a Supervisor and eventually hung up waiting because my time is valuable. This is absolutely RIDICULOUS!!! Why pay for services when they are not even accurate. Hope someone can figure this out, otherwise what's the point of having a feature for job costing that is incorrect, totally pointless.