Being able to track your time accurately is my priority, MColleen. I've got some information to help you with this.
In QuickBooks Online Payroll, as you use your payroll expenses to see your labor costs, the costs can only be shown in projects after the payroll is being processed.
Since you've mentioned that some of the information is working, I recommend using a private browser to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If the issue persists, I recommend clearing your browser's cache and cookies. Also, you can use other supported web browsers that can help identify if the issue is related to your current browser.
For more details about tracking the labor costs and profitability in QuickBooks, you may refer to this material: Track hourly labor costs and profitability by project in QuickBooks Online.
Additionally, you may also want to learn about project profitability report after you track your labor cost:
If you have further information regarding payroll or anything related to QuickBooks, feel free to reply. I'm happy to help you resolve your concern.
