Hello there. Allow me to assist your employee in recovering their Workforce account, Lisa.
I appreciate your efforts in contacting our Live Support Team. Your employee has two options if they require assistance with updating the mobile number setup for Workforce:
- Submit an Account Recovery Request
- Change their email address and get a new invite from the employer to set up a workforce account again
To submit an account recovery request, let your employee use the account recovery form in this article: Recover your Intuit Account if you can’t sign in. Then, we'll process your request within one business day.
Furthermore, I'll provide you with these articles that will guide you in inviting employees and explaining how they can access their pay stubs:
Respond to this message if you have any additional concerns. I want to ensure this matter is addressed. Rest assured, I'm available around the clock to offer assistance with QuickBooks Workforce.
