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I know this hasn't been an easy process for you, BFS253.
Let me make it up to you by making sure you get assistance in changing the correct WA PDML rates.
Since the rates keep on changing to the old one, I recommend reaching out to them again. They have full access to your account and can help you update the details. They can also determine its main cause to ensure it won't happen again. Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click I still need a human.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.