We appreciate you for the prompt update on your end, @jcorderi. I see that this has become challenging on your end. Let me share insights and help you fix this.
Most of the time the time if you have modified or voided a paycheck, you'll need to send payroll data to update the previous DD check. However, if not, you can follow these steps if paychecks get stuck. Here's how:
- Update and back up your QuickBooks data QuickBooks Desktop to the latest release and create a backup copy of your QuickBooks Desktop company file.
- Send your payroll data or usage data.
- From the Employees, choose My Payroll Service, then Send Usage Data. If you don't see this option, follow the next step.
- Go to Employees, then select Send Payroll Data.
- In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.
If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps.
For detailed steps, feel free to read this article: Resolve payroll error PS038.
If you already performed the suggested steps to fix it and the same issue persists, we recommend routing back QBDT Live Support to further look into your account and navigate the root cause of this issue.
Moreover, you can utilize these articles to help you manage your payroll transactions:
If you have additional questions, @jcorderi, never hesitate to come back here. We'll be happy to lend a hand. Keep safe.
