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QueenC
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This isn't what we want you to experience, @hillcrest165. I can see how hard you tried here and I understand your sentiments with the support. No worries, I'll be sure to pass along your experience here on our end so we can better the customer support we provide to you and other users. 

 

Allow me to assist you further and offer these troubleshooting steps that we can perform so your W2 and 1099 forms will align accordingly. 

 

First off, if your forms are purchased from Intuit, we can perform some carse alignment adjustments. Here's how:

 

Note: Make sure that your printer is on and connected to your computer before performing these steps.

 

  1. Go to File then select Printer Setup.
  2. Select the form in the Form name dropdown then hit Continuos (Perforated Edge) from the Printer type dropdown.
  3. Choose Align then select a template to use. Hit OK.
  4. Select Coarse then OK to print the sample form.
  5.  Examine the line that QuickBooks has printed across the center of the sample. Take note of the number that is nearest to the arrow's tip. Input this number into the Pointer Line Position field, and then click on OK. QuickBooks may proceed to print another sample. 
  6. Take note of the printer alignment position on the test form for future reference. 

 

For the detailed step-by-step process, check out this article: Fix print alignment of continuous-feed printers.

 

I've also included this additional reference to help you troubleshoot problems when you can't print, email, or save as a PDF: Fix PDF and Print problems with QuickBooks Desktop.

 

Additionally, should you need to file your state payroll tax forms and pay your state taxes electronically, feel free to browse through this article: E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced.

 

Feel free to leave a follow-up reply if you need further assistance managing your W2 and 1099 forms in QuickBooks Desktop. It's my priority to ensure this gets sorted out, just hit on the Reply button and I'll get back to you. Keep safe. 

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