I appreciate you sharing details of your concern, @Its-electric. I know a possible reason why you're experiencing this situation. Let me elaborate on it in detail.
The message you encountered is put in place for Enhanced payroll customers when at least one paycheck in QuickBooks Desktop (QBDT) is stuck on Online to send status for more than 30 days after it was created or modified.
Since the Audit log shows zero amount, I suggest proceeding with sending payroll data. You can be confident that the data will only include historical payrolls and there won't be any duplicate payments made to anyone. However, it is still advisable to contact our customer care team to ensure the accuracy of your data.
Here's how:
- In your QuickBooks Desktop (QBDT) file, go to Help, then select QuickBooks Help.
- Select Contact Us.
- Enter a brief description of your issue, then select Continue.
- Sign in to your Intuit account select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
To know our support's availability hours, kindly visit: Contact QuickBooks Desktop Payroll support.
Furthermore, you might find it beneficial to read this article that provides more information on the steps you and your accountant should take in QuickBooks to conclude the previous year and prepare for the upcoming one: Year-end guide for QuickBooks Desktop.
Whenever you need guidance, remember that I'm available and prepared to assist. Just kindly leave a comment below to keep me in the loop.
