For others who find this post looking to do something similar (like I did)... Assuming you still can't add negative hours or compensation amounts to correct for past payroll runs.. I believe you need to request a "payroll correction" from QBO support. We've had to do this a couple times due to issues caused by QBO payroll (which is why we're switching to Gusto soon).
To request a payroll correction:
- Call into QBO Support - wait on hold, speak to someone who takes 30 minutes to find out how to do what you're needing.
- Support will eventually tell you they've submitted a correction to another department, and you'll get an email confirmation.
- You should get an email confirmation. Sometimes it's less than 24 hours, sometimes several days. That email will be a generic message about receiving your payroll correction request.
- Wait the "20-30 days" for them to work on the payroll correction.
- If you provided enough info originally, and they're able to fix it, they will. Otherwise, they'll have questions and you'll need to work through that.
Our first one took 6 months to correct. I'm told other large payroll providers have much better processes for dealing with things like this.
