This is not the type of experience that we would like for you to have, @Aarondenise.
To further guide you with exporting your data to your computer and importing it to your QuickBooks Desktop (QBDT) account, I suggest reaching out to our Customer Support team. They will provide you with guidance in a secure and protected environment.
You can do it by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's more information about ways to import and export info in QuickBooks: Import and export data in QuickBooks Desktop.
Let me know if you need further help with your QuickBooks account. I'm always here to help. Have a great rest of the day!
