I understand that you have been facing challenges with your business, and I appreciate you for letting us know, @Mona16.
I've checked our records and found that the mentioned INV in the thread has already been closed. Therefore, I recommend contacting our Customer Support Team. By doing so, they can securely access your account further and re-investigate the problem.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To guarantee that you receive assistance promptly, please ensure to contact the support team during their designated business hours. For Plus, Essentials, and Simple Start plans, their support is available from Monday to Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. However, for Advanced plans, support is available 24/7, on any day.
You can check this article for details: Contact Payroll Support.
For further information on utilizing projects and payroll expenses, please consult the guide titled: Track hourly labor costs and profitability by project in QuickBooks Online.
Please let me know if you require additional assistance with managing payroll expenses. I'm here to help. Please leave a comment below if you have any further questions or concerns.
