I can see the urgency of getting your concerns rectified by changing the email in QuickBooks Workforce in QuickBooks Desktop (QBDT), @kim761.

Since the steps outlined above didn’t work on your end, I recommend you contact our Technical Support Team. Our phone support has the tools to thoroughly check your account and determine the leading of why the email keeps reverting to the old one.

Here’s how:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide some information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to you via email and select Continue.
6. From there, select how you want to connect with us. It’s either to chat with us or Have us call you.

Additionally, you can refer to this article for our support hours to reach out to our support at your convenience: Contact QuickBooks Desktop support.

Once sorted out, you can also pull up a variety of payroll reports in QuickBooks. This will give you a closer look at your employee's total wages, deductions, and tax information in a certain period. For the complete list of available payroll reports and how to pull them up, kindly refer to this article: Run payroll reports.

Keep me posted if you have other concerns or any follow-up questions about payroll. The Community is 24/7 available to help. Have a good one!