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I appreciate you joining the thread, Ken. Let me address your payroll concern today.
If you're trying to save your employees' records with the same SSN as discussed in the thread, the system allows you to perform the process by simply clicking on the Yes menu. I'm adding this screenshot as your visual reference.
If an error occurs, I recommend trying the solutions provided by my colleague MJoy_D to fix the issue. Alternatively, you can contact support to look into this more closely and process payroll for your employees accordingly.
To start:
- Open your QuickBooks Desktop (QBDT) file.
- Go to the Help menu, then QuickBooks Desktop Help/Contact Us.
- Tap on Contact Us.
- Enter a short description of your concern.
- Choose a way to connect with support.
You can conveniently contact them during their business hours.
For additional hints while setting up your employees in our system, run through the details from this article: Add your new employee to QuickBooks Payroll.
After that, get ready to create your paychecks and send your payroll.
If you have other concerns while working with your employees or payroll, let me know by leaving a comment below. I'm just a few clicks away to help. Have a good one!