Welcome, and thank you for joining us here in the Community, @Desoree. I'm here to share some insights about email notifications received from the activities on your QuickBooks Online (QBO) account.
If you've already performed the necessary troubleshooting steps. For assistance with this, it would be best to get in touch with our Customer Care Support team. They'll need to take a look into this issue further in a much more secure space. They can also perform other troubleshooting steps if necessary.
Here's how:
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Click the Talk to a Human option.
- Press Get help from a human.
- Tap either the Chat with us or Have us call you button.
To ensure that an agent addresses your concern promptly, please review our support hours.
Additionally, in QuickBooks Online, there's an option to update the email address that appears on your sales forms. For detailed guidance, you can refer to this article: Change the email address your customers see in QuickBooks Online.
Feel free to stay in touch if you have any further questions or need assistance with removing payment notifications. I'm here to help in any way I can. Have a fantastic day!
