We are all looking for a resolution in the system we pay for! Posting a link to QB help online got us all here in the first place. We continue to look and contact support with no results. We get billed for your service, result: we pay for the service. Seems simple, though we are not getting the service we need on this issue. Look it up on your own QB help online and see how many times this comes up with no clear resolution, nothing. If I do find a solution I will post.