I appreciate you clarifying that for me, @DJC76.

Allow me to add some more troubleshooting steps to get this issue sorted out.

Let's try verifying and rebuilding your data to better isolate this matter. Verifying the data self-identifies data issues within a company file while rebuilding the data resolves data integrity issues.

To do that:

1. Click on File at the top menu bar.
2. Select on Utilities.
3. Click on Rebuild Data.
4. Select OK when you see Rebuild has completed.

Once done, you can proceed with verifying the data:

1. Click on File.
2. Select on Utilities.
3. Click on Verify Data.
4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

For complete details about these process, you may check out this link: Resolve data damage on your company file.

Repairing QuickBooks is also useful to help fix program-related issues. If the problem continues after performing these steps, I'd recommend reaching back out to our Customer Care Team. This way they'll be able to create open an investigation if necessary.  

Please let me know if I can be of additional assistance for this concern. I want to ensure you're all set. Wishing you well.