@Kurt_M, contacting customer service doesn't do any good.  I spent an hour & a half last week talking to 3 different "customer service reps" who all tried to pass the blame & claim there wasn't a problem on their end.  I started with QBO support, who saw the word "time" in the problem & immediately passed me on to QBT, who said this has never been a feature on our side & passed me back to QBO, who spent 45 minutes "conferring with the back end" to tell me that it's a QBT problem.  This has never been a feature on the QBT side, and no one in the "customer service" wants to find a solution, or even admit that anything as changed in the software.