We appreciate you joining the thread, @TiffPip.
Know that this isn't the experience we'd want you to have when using QuickBooks. We aim to provide the best possible solution to get you through your current situation, and with that said. We'd recommend contacting our Customer Care Team so they can conduct further investigation to determine the root cause of the problem and have it fixed on time. We'll input the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this page for more details: QuickBooks Online Support.
Furthermore, here are some articles to help you manage the integration between two programs, and ensure your data stays accurate inside QBO:
@TiffPip, please let us know how it goes. This way, we can provide further assistance or help you again if you have any additional QuickBooks-related queries. Take care!
