Thanks for your prompt response, FlowTX. Let me chime in and ensure you'll get real-time assistance with the support available so you can have your employee invited to your account.
Since the information shared above doesn't apply when inviting your employee and the issue persists after performing those steps, it is best to contact our Customer Care Team again so they can perform real-time assistance in reviewing your account and conduct further investigation into this unusual behavior. As the Community Space is a public forum, we're unable to collect sensitive information to pull up your account. You can also request a screen-sharing session so they can verify your setup.
Here's how to reach them:
- In QuickBooks Desktop (QBDT), click Help.
- Choose QuickBooks Desktop Help or press F1 on your keyboard.
- Click the Contact Us button in the Have a Question? window.
- Enter your concern in the description box and select Continue.
- Choose either Chat with us or Have us call you.
Furthermore, I've included this guide to share with your employees so they can view their paycheck details and other data: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.
We appreciate your patience and effort to help rectify this issue, FlowTX. Let us know in this thread if you have additional queries. We'll be around to provide further help. Keep safe!
