Hi, FlowTX. I can provide you with the steps for updating your employee's email address.
To update the email address in your QBDT account, you can go to the Employees menu. Afterward, resend the invitation to access the payroll cloud service or the QuickBooks Workforce.
Here's how to update the email address:
- Go back to the Employees menu and select Employee Center.
- Double-click the employee's profile.
- Choose the Address & Contact tab and update the email address from there.
- Click OK, when done.
Then, you can resend the invitation to let your employee access their paystubs.
By following these steps, you can ensure that the correct email address is associated with the employee's account and that they receive the invitation to access the desired service.
If the issue continues, I recommend contacting our Customer Care Support again. They have the tools to access your account and assist you in updating your employee's email address.
I'd appreciate it if you'd update me on this matter. I want to ensure everything is taken care of.
