Hello,

We are using Inuit OB Enterprise and are having an issue with updating, editing, or correcting an email address for an employee that had an invitation sent to the incorrect email.

That employees status is labeled "Invited" not "signed up" but we are still not able to correct the email address for the invitation to be sent.

After reading through this blog I have noticed the below link being provided as a solution.

https://quickbooks.intuit.com/learn-support/en-us/help-article/t4-slips/view-paychecks-w-2s-quickboo...

Following this link does not provide an answer to my issue.

We have contacted Support with the only solution, after over an hour conversation, being delete the employee and reenter with the correct email address.

This is not an option for use since we need to keep the employee history for our records.

We have also directed employees to chat links and a customer support phone number. They are told to "contact their administrator". We have been sent in this loop continuously with no solution to our issue. 

Please provide a step by step instruction on how to change/update an employees email address when the status is "invited" in Manage Payroll Cloud Service.

I really hope this will bring a solution to an issue we've had for months.