I'm sorry to hear that you're experiencing difficulties with the Payroll Summary by Class in QuickBooks, @windrain.

I completely understand how important it is to have this feature working smoothly, especially when it comes to managing your payroll efficiently. I'll guide you to the right support channel where you can receive additional help to address this problem, considering that it's still unresolved even after trying the steps suggested by my colleagues.

I suggest getting in touch with one of our payroll representatives who can securely access your account, assess the root cause of your concern, and determine the best course of action to resolve it.

Here's how: 

1. Open QuickBooks.
2. Go to the Help menu and choose QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, choose Continue, and then click Continue with my account.
6. Select to Chat with us or Have us call you.

Moreover, let me share the following resources that can assist you in managing your report in QuickBooks:

• Run payroll reports
• Create a payroll summary report.

If there is anything else you would like to inquire about payroll matters, please don't hesitate to let me know. I'll be around to assist you.