Hi there, @KerryAnn. Yes, this is a known issue and I understand how this affects your business.
I completely understand and acknowledge your frustration regarding the ongoing investigation (INV-90151) regarding the inconsistent population of Payroll Expenses into Project expenses in QuickBooks Online. I want you to know that our team of highly skilled engineers is investing significant effort and resources into isolating and resolving this issue as swiftly as possible. We genuinely empathize with the challenges this situation may be causing your business activities.
In the meantime, I'd recommend getting in touch with our Customer Support Team so you'll be added to they can link your name to this investigation and be able to receive email notifications firsthand once an update about this will be available.
Here's how:
- Go to the Help icon and select Contact us in the Search tab.
- From the What can we help you with field, enter your question.
- Click on Continue.
- Choose either Appointment, Callback, or Chat.
Be sure to get in touch with them within their business hours (Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT, Advanced- any time, any day) to get timely assistance.
Additionally, while QuickBooks Online offers a variety of reports, some are available to certain users and some are not depending on subscription levels. To know which reports are available for your version, check out this article: Reports included in your QuickBooks Online subscription.
We sincerely appreciate your patience and understanding during this investigation while we're still working on this. We value your business and are dedicated to providing you with the best possible experience with QuickBooks Online. If you have any further concerns or questions, please don't hesitate to reach out. We are here to support you every step of the way.
