I'm sorry you've had to go through this, leigh6. I'm stepping into the thread to give updates on this issue and some workarounds you can perform to access the Payroll or Employees Center seamlessly.
I want you to know that our engineers are actively working together and prioritizing this issue to gather a resolution as quickly as possible. While they're doing that, I suggest contacting our QuickBooks Desktop Support to have your name added to the list of affected users in the ongoing investigation. Once added, you'll automatically receive email notifications of the latest updates.
To contact:
- Open QuickBooks.
- Click on QuickBooks Desktop Help/Contact Us from the Help menu.
- Tap on Contact Us.
- Enter a short description of your concern, then choose a way to connect with support.
While the investigation is ongoing, you may take the following actions to get back up and run your employees and payroll data:
- Use a different Intuit ID to log into the QBDT file before attempting to run payroll. You can do it through the My Company menu.
- Delete the QBW.ini from the computer running the QBDT software.
- Perform a Clean uninstall/reinstall of the QBDT software.
You can read this article for further information while working with your payroll entries in QBDT: Create and run your payroll.
When you're ready to pay and file your payroll taxes, use the following resources as a guide:
Please be patient while our team works to find a solution to this behavior. If you have other QuickBooks or payroll questions in mind, let me know by leaving a comment below. I'm more than happy to help. Have a good one!
