I am having the same issue and have been on the phone with multiple people over the last month trying to get this fixed. This should be an easy situation, the gross pay should go to a liability account, and reverse out once the net pay and corresponding taxes have hit. Otherwise, the gross pay shouldn't hit at all. Any assistance would be greatly appreciated as this seems to be a much larger issue, and is creating inaccurate accounting - which goes completely against Quicksbooks Online entire business plan.