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user57
Level 3

SMS code not being received

Situation: It has been several occasions when I had to enter bank info or edit a mobile number of an employee or contractor. Since the release of the additional verification process, doing those tasks has been a nightmare. I was not receiving SMS codes, if I do, it would be days or weeks from the time I was prompted for the code.

 

What I did: Turned on the authenticator app as a form of verification. You will need to log out and log back in but not with your password, you need to log in via the authenticator app. Once I did that, I was able to add a bank account without any more prompts for a code.

 

Another issue came up. The "space" will not type between the First Name and Last Name when entering the Account Name for bank info. This was an easier fix as I decided to type the Full Name on the Google search bar and copied/pasted on the bank account name.

 

 

TLDR: Get rid of the additional verification code within the app, we already verified when we logged in. Or at least have your verification work properly. Some of us need to pay our employees on time.

 

Also see: QBO 2FA does not work. I tried SMS many times. I never receive the code. I tried email many times. I...

 

 

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