Hi there, dlbloom.
I appreciate you for joining this thread.
I'd suggest contacting our phone support so one of the agents can check your account in a more secure environment. They have the means to verify the root cause of the issue and can start an investigation into this matter if necessary.
Here's how to contact us:
- Click the ? Help icon.
- On the Assistant tab, enter Talk to a human.
- Enter a brief description of your concerns.
- Select No.
- Choose either Chat with us or Have us call you.
Additionally, I've got you this handy article to help you manage your employees' deductions: Set up, change, or delete employee-paid payroll deductions.
Keep me posted whenever you have payroll concerns.
