Customer satisfaction is our top priority. I'm here to guide you on how to resolve this issue, Staceym1.

Payroll is a business-critical operation for every organization. Thus paying your staff accurately and on time is important.

Normally, when you encounter issues when sending payroll, the first article provided by my colleague @Mich_S that shows the steps on how to fix the error should resolve the issue.

However, we have received reports about the payroll service connection error. But you don't have to worry, our engineers are dedicatedly working and committed to resolving this as soon as possible. However, to ensure that you'll be notified, I suggest reaching out to our payroll support team so you'll be added to one of the lists of affected users. To do so, you can follow the steps provided below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Choose Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign in to your Intuit account and then Continue and proceed with Continue with my account.
6. Pick to chat with us or Have us call you.

Furthermore, QuickBooks offers a different selection of payroll and employee reports that can help you track your payroll and employee expenses. You can use them once the issue is fixed and turned out fine. For more details and process, I've added this for reference: Customize Payroll And Employee Reports.

Let me know if there's anything else that you need help with payroll. Remember, we're always right here ready to assist you all the time.