Hello there, Diana.
I want to ensure you can process payroll without including payroll data from the previous months.
To clarify, have you already performed the troubleshooting steps shared by my colleague DHeraV above? If you haven't yet, I recommend doing it so. I also suggest updating your QuickBooks Desktop to the latest release and the latest payroll tax table to isolate the issue.
If you get the same result, I highly recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. To reach them, you can follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You may also want to run and customize payroll reports to view useful info about your business and employees. You can check out this article for more guidance: Customize payroll and employee reports.
Don't hesitate to come back to this post if you have other concerns or follow-up questions about processing payroll in QuickBooks Desktop. I'm always here to help.
