I appreciate you voicing out and joining this thread, @ConcernedBusinessOwner.

This isn't the impression we want you to have about QuickBooks. Thus I want you to know that I'm taking note of your feedback. Being unable to add employees as a time tracker user has already been reported, and investigations are already being implemented. 

While I'm unable to provide a definite time frame for when this will be rectified, I’ll surely update this post once there’s progress. Also, since your Admin already contacted us, your company details are already enrolled in our automatic notification updates.

If you need anything else or you have something for me to share on your behalf, just let me know. I'm always around for you. Take care always.