Hello Rick,
I understand the importance of knowing why your payroll service is blocked. I can see how difficult it would be to run payroll for your employees. To turn around this experience, I'll help by pointing you to the right support so we can fix this issue.
Since this requires private information, I recommend contacting our Payroll Support Team. They have the tools that can help investigate this issue further in a secure manner. Rest assured that we're here to assist you all the way.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
See this list of payroll reports you can run if you'll want to view useful information about your business and employees: Run payroll reports in QuickBooks Online Payroll.
You can also check out this guide to save it with its current customization settings: Memorize reports in QuickBooks Online.
Visit me here again in the Community to keep me posted on your progress regarding this payroll issue. I'm determined to help you succeed. Stay safe.
