So here we are a few days later. I followed the instructions step by step here in order to run payroll for my client on time by unchecking "direct deposit" on all of the paychecks that were popping up as a problem. I then followed the instructions on the second response from Ethel and created offsets. Creating the off sets did not solve the problem with my account balance being negative by the amount of the checks that were marked for direct deposit. So I contacted support via telephone and was told that the original problem checks, and now even more as far back as 2021 are considered "stuck" checks and need to be voided and recreated. How can it possibly be that every payroll check that was processed in the last 2 years were somehow submitted incorrectly yet were paid without issue every time? I am concerned as I begin the process of voiding these checks that I am going to do damage to the account further. Is this truly the correct solution?