I am having the same issue.  It has been over 3 weeks with no end in sight.  Every day I log on and either chat or speak with someone and I get the same run around each time.  All I get is the engineers are working on it and will email you when it is fixed.  I can't even run payroll.  I have to calculate, handwrite every single pay check.  Which I am doing because I was informed that is how I have to do it but now I have to send the info so Quickbooks can start a escalated correction & amendments issue and send it to that team.  I am one my third week of handwritten checks.  We are in our super busy season and I am the only one in the office, so can you imagine the issues I have going on?