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Replying to:
Ethel_A
QuickBooks Team

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Thank you for getting back to us and letting us know the result of the previous steps provided, @Franklhats.

 

When you recreate missing or voided direct deposit paychecks sent to employee's accounts, you need an offset item to zero out net pay amount. Your employee will not get paid again. Before making any changes, make sure to create back up. This way, you still have a copy of the data if something went wrong.

 

Here's how:

 

  1. From the Lists taband select Payroll Item List.
  2. Click the Payroll Item in the lower-left corner and select New.
  3. Choose Custom Setup and select Next.
  4. Click Deduction and choose Next.
  5. Enter the payroll item name. You can use Direct Deposit Offset and select Next.
  6. For Agency for employee-paid liabilities, leave the top two fields blank.
  7. In the Liability Account field, select Direct Deposit Liabilities, then Next.
  8. Set the Tax tracking type to None and click Next.
  9. Make sure there are no taxes selected, and select Next.
  10. Set Calculate based on quantity to Neither and hit Next.
  11. Set Gross vs. Net to net pay and select Next.
  12. Leave the Default Rate and Limit fields blank and select Finish. 

 

To proceed, you can correct the payroll liability balances. Refer to this article for the detailed steps in Step 3: Correct the payroll liability balances.

 

  1. Go to Employees menu, and select Payroll Taxes and Liabilities
  2. Select Adjust Payroll Liabilities.
  3. The Date and Effective Date should match the check date of the paycheck you just created.
  4. Choose Company Adjustment.
  5. In the Item Name column, select the direct deposit offset item.
  6. In the Amount column, enter a negative amount equal to the DD Offset amount on the paycheck.
  7. Click Accounts Affected. 
  8. Choose Do Not Affect Accounts.
  9. Select OK twice.

 

If you need to contact support, read this article to know the process and check their availability: Contact Support.

 

Let me know if you need additional assistance about correcting payroll. I'm always here to help. Have a great day.

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