Came here looking for help, and I think I have the answer. Simply put, make sure you're using the correct dropdown in the W4 form section (2019 and previous / 2020 and later). I was super confused looking at the software when compared to the form too, and kept saying the response as "enter as it appears on the form". But in the 2019 and previous (which is the default) it looks different. As soon as I selected the correct form type it was super easy to enter.

TL;DR - make sure you select 2020 and later version W4 for the fields to match the form.