@mpost, having you participate in the community thread is greatly appreciated. Let me connect you with the right support group for this issue.
Thanks for taking the steps mentioned above suggested by my colleague. I understand how it is relevant to do any activities in the Workforce conveniently and how challenges can affect the operation of your business with QuickBooks.
Given that the problem still exists after your troubleshooting efforts, I advise contacting our QuickBooks Payroll Support Team. They are equipped to check over your account further, do a screen-sharing session, and assist you in updating employees' emails in your Workforce account.
These articles can assist you in allowing your employees to view their W-2s and paychecks:
Let me know if you need anything else about managing emails or any QuickBooks-related concerns. I'm always here to help you. I'm looking forward to your successful year. Keep safe!
