I have been having this problem for months.  I have talked to several people at QB and once I was told they were working on it and other times I was told it is not their problem but a problem with something on my computer.  I have talked to QB over and over with no help from them and they actually act like they know nothing about this problem which seems like it can't be true if this many people are having the same issue.  It is making quarterly payroll tax reporting very difficult.