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SOrlando
Level 1

Encountered a Payroll Service Connection Error

I received "Message Code 2107 Problem Uploading Data to Service/Sign on was Rejected" one week ago. After calling Intuit and making changes they suggested, the error message switched to "Encountered a Payroll Service Connection Error". Since then, I've worked with no fewer than six (6) Intuit representatives who had me do everything from installing the Tool Hub, delete and re-enter paychecks, delete employee records, check for payroll updates, check for new tax tables, switch between single and multi-user mode, turn off/turn on cloud payroll services, and the list goes on. Four (4) times I was promised a call back from a level 2 support person and all four (4) times I had to initiate the return call to the basic support group. 

 

I ended up printing paper checks. I assume now the data to be sent is just the data to ViewMyPaycheck. However, no one at Intuit will tell me what the issue is and it still is not resolved. This likely means I won't be able to process payroll (direct deposit) next week. It's outrageous that I can't get answers, especially when one considers it is a payroll issue! 

 

I decided to update the version of QuickBooks from Desktop Enterprise 20 to Desktop Enterprise 23. That also did not help the issue.

 

If anyone has additional information to help me troubleshoot then I'd be grateful to read about it. 

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