Yep I'm having the same issue. I'm ready to give up and tell my employees that I'll just run payroll a day earlier and you can get your checks mailed the old fashioned way.  I don't have time to sit on the phone for hours with tech support....plus I can't get anyone. I thought maybe it was my firewall?  It just popped up a second time in 6 months. No warning!  I'm done!