Let's all be clear....this is not a fix.  I have had the exact same experience with both online chat and by phone.  The only rates available in the drop down are not current.  Unless and until QBooks makes a system change, employers are fully responsible to pay the appropriate amount based upon published 2023 rates.  It is also important to note that back premiums cannot be collected from employees.  When can we expect a direct answer to solve the issue?  Feb 1 is far to late for a state mandated increase.