I appreciate you letting us know about what happened during the call, amandaET2023.

Let's get you back to our Support Team and have them enter the tax ID if you have it already from the state of Oregon. Before contacting them again, I'd like to share some details about the tax ID.

The Employer ID Number (EIN) and Taxpayer ID Number (TIN) are identification numbers the Internal Revenue Service uses to track tax info.  The IRS assigns EIN, also known as Federal Tax Identification Numbers, to business entities. In general, the IRS uses EINs to track payroll tax liabilities and payments.

To apply for an EIN and learn more about the requirements, visit the IRS website. Applying online is the fastest way to get an EIN. Once you have it, enter or change it in QuickBooks Online.

If you're unable to do so, contact again our QuickBooks Online Payroll Live Team. They'll help update this for you.

Let me know how the contact goes by commenting below. I'll be right here to take action if your call is disconnected again. Have a good one!