This isn't the experience we want you to have, @amandaET2023. I'm here to route you to the best support to sort out this query.
I'd recommend contacting our QuickBooks Online Payroll Support Team for assistance. They have tools to check further into your account in a safe environment and to fix this issue.
Here's how:
- Go to Help (?), then click Contact Us.
- Please enter your question and select Let's talk.
- Review and Select from the following: Ask the community, Have us call you, or Chat with us.
Please keep in mind the best time to contact our support is during their available hours.
Feel free to visit our QB Help page. You can then browse articles or get ideas from other QuickBooks users and experts.
I’m just a post away if you need anything else. Have a great day.
