I did send a message through the help function in quickbooks, but I am sure it won't make a difference and I most likely won't get a response. I spent 4 hours on the phone with quickbooks last Friday, and was not allowed to speak with a supervisor when the person I was speaking with did not understand my issue. I never did get it resolved. They are not responsive to the needs of their clients, It might be time to look into another software program that is more considerate of our needs.