I am running into the same issue. I am trying to reset my account (the percentages were wrong and there's no "edit" button" once you make your selection.) I need to correct the withholdings for each employee (60% of 1%) and then leave us as the employer exempt from the other (40% of 1%.) I am currently on hold with a QB "expert" who is repeatedly arguing with me that I need an ID number for this. I told her it is the BIN and she refuses to believe it and keeps telling me to contact the state department. This is insane.  Does anyone know a way to get into contact with QB/Intuit corporate instead of these random remote workers that answer the phones all day? This is a coding issue with QBO, it's not a user issue.