We are also having the same issue, they had me upgrade QB, IT reloaded 365, everything is up to date. QB will NOT generate, it is a QB issue!  After 3 hrs with support, they were supposed to call back today with a fix, no call nothing! Our reports will be late most likely, QB SLOW to fix, just like they never reimbursed anyone the penalty for filings last year for State that QB messed up. I think I will search for a new program, all this money and it clearly isn't working and follow up isn't as important as it should be.