Ok - I'm really glad that the problem got solved for the user - but while you are celebrating how great your customer service team is, remember this user had to call back twice just to change information in an employee profile.  Please, instead of only responding when someone says thank you (and I have no problem with someone saying thank you), please respond to the majority of comments here that acknowledge that you have a bug that needs to be fixed and information on when we might expect this bug to be remedied.